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We are experts in all things email – so you don’t need to be.

If you’re having a problem, chances are, we’ve come across it before and know how to fix it.

If you’re struggling to get things setup, give us direct access to your server, PC or DNS Control Panel and we’ll make the changes for you.

Our support team operates between 8am and 11pm 7 days a week.

Who Needs Support?

We’re always being told how easy everything is nowadays with computers and the Internet and that there’s no need to know anything technical, just “click here” and it works. To be fair it usually does, but exceptions, anomalies, wrong assumptions, extra complications and Murphy’s Law can often mean it won’t work for you, and then what? If neither your techie friend nor anyone else on Google knows the answer you’re forced to approach the company providing the service and that experience can often be time-consuming and unsatisfactory.

As a smaller player in the email market we see customer support as an area where we can stand out from the crowd by responding quickly to requests and providing useful, accurate and effective advice on your best course of action. If it’s a mistake at our end we want to fix it without delay.

  • Why didn’t my email arrive at the recipient’s mailbox?
    We’ll look in our logs to see what happened when we tried to deliver it. Was it accepted OK but then blocked by some internal filtering? Is your SPF record etc. still correct? Was there something in the contents of your email that made it look suspicious? We’ll help you get to the bottom of the problem but sometimes only the receiving end knows the answer, and they may not be so helpful.
  • Why didn’t I receive the email I was expecting?
    We’ll look in our logs to see if we can find it arriving and track its progress through our system. Maybe the sender got your address wrong. Maybe it went to a different folder in your Inbox. Maybe it broke some rule which triggered our filters to intercept it. Or maybe it never left the sender’s email system. We’re happy to see if the answer in our logs or tell you what we think may have happened so you can go back to the sender.

If you need help Now

Email us at

Call us on 0800 099 6480

Fill out this Contact Form

Fequently Asked Question

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Here are some instruction sheets in PDF format you can download

How to setup Outlook to connect to an Exchange mailbox
How to send emails from Outlook with different From addresses (Send as an alias)
Advice on Choosing the best Range of IP Addresses to use on your LAN