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Terms and Conditions
Preamble
We hate "Term and Conditions" as well, but we'd hate even more having
to defend ourselves in court for failing to do something we'd never
promised to do in the first place.
So this page contains links to PDF files which specify, in minute detail, how our service works, what
our responsibilities to our customers are and what our customers' responsibilities to us are.
We, of course, agree to be bound by them and, by starting to use any of our
services you are also assumed to have accepted these Terms and Conditions.
Before we get down to the nitty gritty we present a short unofficial summary:-
Arrowmail offers its services on a "best effort" basis which means that we try our hardest to maintain a continuous high quality
service. No customer is locked-in to using us past the end of the current calendar
month so if you don't like the way we operate, you can take your business elsewhere.
It may be a hassle to change, but we won't obstruct you moving to another provider.
This is what keeps our minds focussed: the fact that we're never more than one month away from having no customers.
We want to stay in business and so we take all prudent steps to make our services resilient
against failures but there are still too many things outside of our control
that can go wrong for us to be able to offer any honest guarantees.
In the past 5 years, many of the "big boys" such as eBay, Gmail and Hotmail
have suffered service outages of more than 12 hours.
We're subject to the UK Data Protection Act
1998. Your data is stored on servers
which are located inside the UK. We don't access your data unless required to do
so as part of operating our services and we won't disclose to any 3rd party
anything our access to your data reveals about your business activities.
We will cooperative the relevant UK authorities investigating criminal activity.
Your data cannot be accessed by other customers that use of services.
But, you store
your data on our servers at your own risk. Losing customer data is the thing we
try our hardest never to do but if some disaster happens that defeats all our
safeguards then we are not liable for any losses to your company that this may cause.
Any monetary compensation from us to you is limited to the amount
that you've already paid to us for the current month.
Your responsibilities to us are:-
1 - Pay on time.
2 - Stay within the limits of your account.
3 - Don't send spam or other types of nuisance, offensive or illegal emails.
Just because we get to write these Terms and Conditions doesn't mean
that we've stacked them in our favour to an outrageous extent.
If, perchance, you do go to the trouble of reading them, I think you'll find them reasonable.
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© 2021 Arrowmail Ltd, a UK-registered company, number 4079706, registered VAT Number GB 895 0987 60
We welcome any comments about this website, good or bad. Send them to
webmaster@arrowmail.co.uk
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