{"id":2940,"date":"2025-01-07T13:25:39","date_gmt":"2025-01-07T13:25:39","guid":{"rendered":"https:\/\/www.arrowmail.co.uk\/?page_id=2940"},"modified":"2025-07-10T14:01:50","modified_gmt":"2025-07-10T13:01:50","slug":"remote","status":"publish","type":"page","link":"https:\/\/www.arrowmail.co.uk\/index.php\/remote\/","title":{"rendered":"Remote Access"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull\" style=\"min-height:180px;aspect-ratio:unset;\"><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"720\" class=\"wp-block-cover__image-background wp-image-2132\" alt=\"VPN service image - network interconnections drawing\" src=\"https:\/\/www.arrowmail.co.uk\/wp-content\/uploads\/2022\/01\/vpn-big.jpg\" style=\"object-position:50% 50%\" data-object-fit=\"cover\" data-object-position=\"50% 50%\" srcset=\"https:\/\/www.arrowmail.co.uk\/wp-content\/uploads\/2022\/01\/vpn-big.jpg 1280w, https:\/\/www.arrowmail.co.uk\/wp-content\/uploads\/2022\/01\/vpn-big-300x169.jpg 300w, https:\/\/www.arrowmail.co.uk\/wp-content\/uploads\/2022\/01\/vpn-big-1024x576.jpg 1024w, https:\/\/www.arrowmail.co.uk\/wp-content\/uploads\/2022\/01\/vpn-big-768x432.jpg 768w\" sizes=\"auto, (max-width: 1280px) 100vw, 1280px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-ast-global-color-2-background-color has-background-dim-60 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<h1 class=\"wp-block-heading has-text-align-left has-white-color has-text-color\" id=\"vpn\"><br><br>Remote Access to your Computer<\/h1>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Download a program from this page to enable us to access your computer remotely to fix some problem.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"inherit-container-width wp-block-group alignfull has-ast-global-color-5-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"wp-block-group__inner-container\">\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"what-can-a-vpn-do-for-me\">How to allow Arrowmail to Access Your Computer<\/h2>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"in-general\">Quick Instructions<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Download the Remote Access client program <a href=\"https:\/\/www.arrowmail.co.uk\/official\/rustdesk-host=remote.arrowmail.co.uk.exe\">here<\/a>. The file is called rustdesk-host=remote.arrowmail.co.uk.exe and it&#8217;s 20mb.<br><br>It&#8217;s a weird filename but the name contains configuration information.<br>If you prefer, you can download the program from the author&#8217;s GitHub page <a href=\"https:\/\/github.com\/rustdesk\/rustdesk\">here<\/a> &#8211; look in the right-hand column for <strong>Releases  &#8211; Latest<\/strong> and then you want the <strong>EXE<\/strong> option in the <strong>x86-64 (64-bit)<\/strong> row of the <strong>Windows<\/strong> column. (If you do this you will have to change the ID server to remote.arrowmail.co.uk in <strong>Settings<\/strong>. More about this <a href=\"#how-rustdesk-works\" rel=\"nofollow\">below<\/a>)<\/li>\n\n\n\n<li>Double-click on the downloaded program to run it.<br>The program just runs and doesn&#8217;t install anything and so when the remote session has finished you can quit the program, delete the EXE file and the remote access program will not have made any changes to your system.<br>The Windows&#8217; <strong>User Account Control <\/strong>security feature will usually appear and ask you to allow the program to make changes to your computer:-<br><br><img loading=\"lazy\" decoding=\"async\" width=\"465\" height=\"401\" class=\"wp-image-2945\" style=\"width: 465px;\" src=\"https:\/\/www.arrowmail.co.uk\/wp-content\/uploads\/2025\/01\/uac-popup.jpg\" alt=\"Windows User Access Control pop-up\" srcset=\"https:\/\/www.arrowmail.co.uk\/wp-content\/uploads\/2025\/01\/uac-popup.jpg 462w, https:\/\/www.arrowmail.co.uk\/wp-content\/uploads\/2025\/01\/uac-popup-300x258.jpg 300w\" sizes=\"auto, (max-width: 465px) 100vw, 465px\" \/><br><br>We recommend that you to click <strong>Yes<\/strong> as that gives us the ability to make changes to your configuration.<br>If you click <strong>No<\/strong> then you will need to keep monitoring your computer and approve any changes that we try to make or sometimes make the changes yourself.<br><br>f you have successfully connected, you will then see a green dot and <strong>Ready<\/strong> at the bottom of the Home screen:-<br><img loading=\"lazy\" decoding=\"async\" width=\"82\" height=\"34\" class=\"wp-image-2946\" style=\"width: 82px;\" src=\"https:\/\/www.arrowmail.co.uk\/wp-content\/uploads\/2025\/01\/RustRemoteReady.jpg\" alt=\"\"><\/li>\n\n\n\n<li>We need to know the <strong>Your Desktop<\/strong> <strong>ID<\/strong> number, so tell us it by email\/text\/phone:-<br><br><img loading=\"lazy\" decoding=\"async\" width=\"201\" height=\"270\" class=\"wp-image-2966\" style=\"width: 201px;\" src=\"https:\/\/www.arrowmail.co.uk\/wp-content\/uploads\/2022\/03\/Your-ID.jpg\" alt=\"Tell us your ID number\"><br><br>We don&#8217;t need to know the <strong>One-time password<\/strong> if you are going to be at your computer to allow us to connect. This password allows us to connect without anyone at the remote computer having to do anything. This can be useful if you don&#8217;t want to keep watching your screen and then we can connect when we get a chance.<br>As the name suggests, this password changes everytime RustDesk starts. In <strong>Settings<\/strong> &#8211; <strong>Security<\/strong> there is the option to set a permanent password so we can connect again anytime in the future but this isn&#8217;t normally required.<br>The ID number is randomly generated the first time you run RustDesk but will then stay the same when you run it in future.<\/li>\n\n\n\n<li>When we connect you will see this box pop-up on your screen:-<br><br><img loading=\"lazy\" decoding=\"async\" width=\"288\" height=\"486\" class=\"wp-image-2964\" style=\"width: 288px;\" src=\"https:\/\/www.arrowmail.co.uk\/wp-content\/uploads\/2022\/03\/accept.jpg\" alt=\"Click Accept to allow us to connect\" srcset=\"https:\/\/www.arrowmail.co.uk\/wp-content\/uploads\/2022\/03\/accept.jpg 288w, https:\/\/www.arrowmail.co.uk\/wp-content\/uploads\/2022\/03\/accept-178x300.jpg 178w\" sizes=\"auto, (max-width: 288px) 100vw, 288px\" \/><br><br>Click <strong>Accept and elevate<\/strong> as that allows us to make changes to your system settings.<br>You can just click <strong>Accept<\/strong> if you prefer but you will need to keep monitoring the screen and click OK when a User Account Control box pops up.<br>The <strong>Permissions <\/strong>box allows you to control various other permission that we will have.<br>Turning off the audio is usually a good idea as it saves bandwidth.<\/li>\n\n\n\n<li>When we are connected the box changes to this:-<br><br><img loading=\"lazy\" decoding=\"async\" width=\"288\" height=\"484\" class=\"wp-image-2965\" style=\"width: 288px;\" src=\"https:\/\/www.arrowmail.co.uk\/wp-content\/uploads\/2022\/03\/DisconnectChat.jpg\" alt=\"Starta chat or disconnect our connection\" srcset=\"https:\/\/www.arrowmail.co.uk\/wp-content\/uploads\/2022\/03\/DisconnectChat.jpg 288w, https:\/\/www.arrowmail.co.uk\/wp-content\/uploads\/2022\/03\/DisconnectChat-179x300.jpg 179w\" sizes=\"auto, (max-width: 288px) 100vw, 288px\" \/><br><br>Here you can disconnect our connection, change various permissions or click on the speech bubble to start a text chat with us.<\/li>\n<\/ul>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"how-a-vpn-can-help-with-email\">Why Would You Give Us Access to your Computer?<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Because you trust that we are a genuine IT company that want to fix some problem on your computer and don&#8217;t want to steal information or install any malware.<\/li>\n\n\n\n<li>It&#8217;s the quickest way to resolve some problem. If we can see the problem and make changes ourselves it can save hours of email exchanges or phone calls that often don&#8217;t get anywhere.<\/li>\n\n\n\n<li>There is a box on the screen where you can disconnect us at any time with just one click.<\/li>\n<\/ul>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"the-downside-of-using-a-vpn\"><strong>Why don&#8217;t We use TeamViewer, AnyDesk, Chrome Remote Desktop, etc?<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">There are many excellent remote access programs available and we can use one of these if you prefer. However, they all have some sort of drawback such as:-<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>There is a charge for using them and any &#8220;free&#8221; option has limitations such as the the number of times or length of time you can use them.<\/li>\n\n\n\n<li>They require you to register or jump through some other hoops before you can use them.<\/li>\n\n\n\n<li>They are complicated to set up.<\/li>\n\n\n\n<li>They require you to install a program on your computer that you then have to remove later.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We run the Rust Remote Access system on our own servers in the UK to help our customers. This means we are in control, all the data passes through our equipment and there are no charges or limitations.<br>You download the program with one click, run it, tell us the ID number, you click <strong>Accept<\/strong> for us to connect and afterwards there is nothing installed on your computer.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"how-rustdesk-works\"><strong>What Is RustDesk and how does it work?<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">It is an open-source remote access and support program written using the Rust programming language.<br>There&#8217;s more infomation at <a href=\"https:\/\/rustdesk.com\/\">rust.com<\/a><br>We use the same RustDesk program that you run to make the connection to your PC but it is not a direct connection &#8211; a direct connections would require changes to your router and IP address tracking software. Instead we both make outgoing connections to a RustDesk server, called the ID server, which then joins us together. There are lots of ID servers out there run by other people but, by default, RustDesk connects to the one operated by the authors of the program. We need you to connect to our ID server at <strong>remote.arrowmail.co.uk<\/strong> as that&#8217;s what our end is connected to. You can change the ID server in RustDesk settings but, to keep things simple, we use a feature of the program that the name of the ID server can be specified in the name of the program so that&#8217;s why it&#8217;s called<br><strong>rustdesk-host=remote.arrowmail.co.uk.exe<\/strong><br><strong><em>You<\/em><\/strong> don&#8217;t need to enter a secret key to accept a connection but, to <strong><em>make<\/em><\/strong> a connection, we have to enter one at our end which only Arrowmail staff know and so, if you are waiting for a connection and some hacker has got hold of your ID and password, they still won&#8217;t be able to connect.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Other Information<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The RustDesk Home Screen shows the option to install the RuskDesk client on your computer, but this is not normally needed.<\/li>\n\n\n\n<li>Besides the ID Server change, the default options in <strong>Settings<\/strong> usually work best.<\/li>\n\n\n\n<li>If the RustDesk filename doesn&#8217;t contain our ID server,this is where you specify the it:-<br><br><img loading=\"lazy\" decoding=\"async\" width=\"667\" height=\"461\" class=\"wp-image-2967\" style=\"width: 667px;\" src=\"https:\/\/www.arrowmail.co.uk\/wp-content\/uploads\/2022\/03\/ID-Server.jpg\" alt=\"Where in settings to specify an ID server\" srcset=\"https:\/\/www.arrowmail.co.uk\/wp-content\/uploads\/2022\/03\/ID-Server.jpg 667w, https:\/\/www.arrowmail.co.uk\/wp-content\/uploads\/2022\/03\/ID-Server-300x207.jpg 300w\" sizes=\"auto, (max-width: 667px) 100vw, 667px\" \/>~<br><br>Leave the other 3 lines blank<\/li>\n\n\n\n<li>If you want to have remote access to computers that you or your family own then I&#8217;d recommend Chrome Remote Desktop, operated by Google, as the best, completely free, option that doesn&#8217;t require you to operate your own servers.<br>If you want to have the flexibilty and simplicity that RuskDesk offers then you can rent your own ID server from us.<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>How to allow Arrowmail to Access Your Computer Quick Instructions Why Would You Give Us Access to your Computer? Why don&#8217;t We use TeamViewer, AnyDesk, Chrome Remote Desktop, etc? There are many excellent remote access programs available and we can use one of these if you prefer. However, they all have some sort of drawback [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"plain-container","ast-site-content-layout":"normal-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"enabled","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2940","page","type-page","status-publish","hentry"],"featured_image_src":null,"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>Remote Access - Arrowmail Ltd<\/title>\r\n<meta name=\"description\" content=\"VPN connections to the UK, US and Germany to add an extra layer of protection, bypass firewalls and access websites blocked in your country.\" \/>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.arrowmail.co.uk\/index.php\/remote\/\" \/>\r\n<meta property=\"og:locale\" content=\"en_GB\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"Remote Access - Arrowmail Ltd\" \/>\r\n<meta property=\"og:description\" content=\"VPN connections to the UK, US and Germany to add an extra layer of protection, bypass firewalls and access websites blocked in your country.\" \/>\r\n<meta property=\"og:url\" content=\"https:\/\/www.arrowmail.co.uk\/index.php\/remote\/\" \/>\r\n<meta property=\"og:site_name\" content=\"Arrowmail Ltd\" \/>\r\n<meta property=\"article:modified_time\" content=\"2025-07-10T13:01:50+00:00\" \/>\r\n<meta property=\"og:image\" content=\"https:\/\/www.arrowmail.co.uk\/wp-content\/uploads\/2022\/01\/vpn-big.jpg\" \/>\r\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\r\n\t<meta property=\"og:image:height\" content=\"720\" \/>\r\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\r\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\r\n<meta name=\"twitter:site\" content=\"@arrowmail\" \/>\r\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\r\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.arrowmail.co.uk\\\/index.php\\\/remote\\\/\",\"url\":\"https:\\\/\\\/www.arrowmail.co.uk\\\/index.php\\\/remote\\\/\",\"name\":\"Remote Access - 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