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How to Re-Submit Emails to our Anti-Spam System that it has Classified IncorrectlyThis means either:-
You need to send us a copy of the email in the exact format in which you received
it so that our Spam Learning system can workout where it went wrong. How to Forward a Spam Email as an Attachment from Outlook Express
In Outlook Express this is fairly simple. |
This page is about HOW to forward an email to us. |
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Or, from an open email, click Message - Forward As Attachment:- |
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This is how the email should look when it's ready to send. |
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You can forward an unlimited number of spam emails to us in a single email. |
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The process of forwarding False Positive emails is exactly the same except you send them to notspam@arrowmail.co.uk How to Forward a Spam Email as an Attachment from Microsoft Outlook
The Spam email needs to be sent to us as an attachment to preserve it's original
format. |
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You can forward an unlimited number of spam emails to us in a single email. |
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The process of forwarding False Positive emails is exactly the same except you send them to notspam@arrowmail.co.uk Remove any other Elements that were not in the Original Email
The closer the re-submitted emails are to how they were originally sent, the more
useful they are for preventing future similar emails being wrongly classified by
our system. |
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These messages are only for your benefit, to confirm that the antivirus program
is actually working so can be disabled without lowering your defences. |
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If you prefer, you can, instead, email your comments to support@arrowmail.co.uk |
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