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What to do if Webmail Doesn't Work Properly
Maybe you can't log on to Arrowmail's Webmail service or, after logging on, the page doesn't display
properly.
Webmail is designed to be used on any computer with
Internet access, so you are more likely to be using an unfamiliar PC rather than one you
use all the time.
Here are some tips and advice for accessing Webmail:-
Check the Obvious
1 - |
See if other sites that use secure HTTP work.
These
addresses start with "https://" instead of the standard
"http://".
Online banking sites and Internet shopping checkout
pages use secure HTTP. |
2 - |
Make sure you are typing your username in the correct
format, usually
john.smith (First Name, full stop, Last Name) in the "Username"
logon box. |
Quick Ways to Fix This Type of Problem
1 - |
Add Arrowmail to the browsers list of trusted sites: from inside
Internet Explorer click:-
Tools - Internet Options - Security - Trusted
Sites - Sites
and add:-
https://*.arrowmail.co.uk
to the list of trusted sites.
Restart Internet Explorer and try
again. |
2 - |
Download and install the latest version of Java from
www.java.com |
3 - |
Update to the latest version of Internet Explorer plus
install any other Windows patches at
windowsupdate.microsoft.com |
4 - |
Check the PC's firewall/anti-spyware/anti-virus settings aren't
blocking connection to the Arrowmail site or HTTPS connections.
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5 - |
Try a different browser.
Firefox and
Opera are free alternatives
to Internet Explorer. |
6 - |
If your Arrowmail subscription includes VPN access then see if you
can make a VPN connection to our server and try again. |
7 - |
OWA is a "rich" webmail client that attempts to mimic the
Outlook Desktop client. Outlook Mobile Access (OMA) is a simple
text-only webmail client for use with Pocket PCs.
OMA shows the same
email folders that you see in OWA and it will work just as well
when accessed using a normal web browser.
OMA is here:-
https://exchange.arrowmail.co.uk/oma
Interestingly Microsoft has dropped OMA from Exchange 2007 -
apparently because nobody used it. |
^ Top of Page ^
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Our Webmail system can also be accessed from Macs, Linux
boxes, or any computer that can run an Internet Browser.
Our expertise is, however, limited to providing advice
for Windows PCs. |
