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Step-by-step instructions, with screen-shots, for setting up an Outlook 2003/2007 profile which uses Outlook Anywhere (RPC-over-HTTP) to connect to Arrowmail's Exchange server over the Internet.

A PRF file, which Arrowmail can send you, will automatically create a new Outlook 2003/2007 profile containing all the settings required to connect to Arrowmail's Exchange server.
Just double-click on the PRF file to create the Profile.

If you already use Outlook, it can be daunting to copy all your existing email, contacts and other data across into your Arrowmail Exchange account.
This page tells you how to transfer such data from local PRF files, or even another Exchange account, so they're all in the one place and accessible from anywhere.

Step-by-step instructions, with screen-shots, for setting up an IMAP4 email account in Outlook Express. A comparison between an Outlook/Exchange account and an IMAP account.
Tips for working with IMAP, especially the unusual way that emails are deleted.

Step-by-step instructions, with screen-shots of how to setup a Windows Smartphone, or PDA, to synchronise directly with an Exchange server using ActiveSync so that any changes to the mailbox on the server, such as the arrival of a new email, are immediately passed onto the Smartphone.

How to obtain and setup a free program from Microsoft than runs on your PC and displays a virtual Smartphone which behaves exactly like a real one and can be used, along with a demonstration account from Arrowmail, to show Direct Push working.

In your various business and personal roles, you may wish for emails that you send to people to show up, in their inbox, as being from different email addresses, depending on the capacity in which you are sending the email. This page gives instructions on how to get a drop down list of possible "From" addresses for each new email you create in Outlook.

Outlook has a little-known configuration setting that can keep email conversation threads together, in the same folder.
Here's how to enable it.

Although Arrowmail allows file attachment up to 20mb, many receiving email systems will not allow this size of attachment.  If, instead of sending your file as an email attachment, you upload your the file to your on-line storage and then just include a link to this file in your email, you can send files up to any size, the email itself will be "lightweight", the recipient can download the file when it's convenient to them and, if you're sending the email to many recipients, it saves a lot of Internet bandwidth.

How to use the group calendar feature of Outlook and Exchange to see when people are free for meetings, send them invitations and receive confirmations.

Step-by-step instructions, with screen-shots of how to setup a VPN connection from your PC to our server. This can be very useful when travelling and an "unfriendly" firewall is blocking access to your email and even to certain websites.

When you have deleted an email from your mailbox and the Deleted Items folder our server still holds onto them for a further 30 days. This page has instructions on how you can recover such deleted emails.

When our anti-spam system has made a mistake, you can re-submit the wrongly classified email back to us for our system to learn from.  For this to be useful,  the email you send us must be in its original format. This page tells you how to do this.

Step-by-step instructions on how to enable a Caps-lock and Alternate Symbol indicator on your Smartphone's display.

It can be more convenient to have the on-line file storage space, that you get as part of your Arrowmail Exchange mailbox, to appear on your PC as a drive letter. This page tells you how.

Instructions on how to use FTP and secure FTP to access your on-line file storage space.

A discussion of the practicality of using Arrowmail's on-line storage space to store backups on your company's important data and the best way to go about this.

If your company is using our Smarthosts to ensure your emails are delivered, here are step-by-step instruction on how to configure your Exchange server to do this.

Step-by-step instructions to configure Outlook, Outlook Express, Windows Mail, Thunderbird or other email clients on your PC to send out-going emails via our SMTP servers.

Unless Recipient Filtering is enabled, Exchange will send Non-Delivery Reports to the senders of incoming emails addressed to non-existent users. Because many of these emails are spam it's a good idea to stop Exchange doing this. Here are step-by-step instructions on how to do it.

If your company is using our services to protect your in-house mail-server from spam and viruses, here are instructions to make sure that your mail-server only accepts incoming emails from our servers.

Microsoft has made Windows hide many of the details of the file system from the user, to protect us from ourselves. When trying to fix a problem, all this hiding just gets in the way so here are instructions on how to make to make Windows show us the truth, the whole truth etc. about what's on our hard drives.

The default behaviour of the Junk E-mail folder in Outlook is to turn Bold if it contains any emails, and not just unread emails.
Here's how to change it so the Junk E-mail folder only turns Bold when it contains unread emails.

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The simple answer is that our system allows you to continue to use any, and all, email addresses you already have plus we'll throw in an Arrowmail address.

If you already carry a mobile phone why not have one that can also do email? Email on a Smartphone will never be as good as email on a PC but it can go a long way towards improving your business efficiency.

Because it tells you automatically and immediately, wherever you are, that you've just received a new email or, perhaps, your secretary has just amended your diary.
It could revolutionise your working practices.

Stop your Smartphone sounding the alert for unimportant emails.

How to minimise the data costs of using Direct Push.

A Windows Mobile 5 or 6 Smartphone or PDA or any device that has an ActiveSync client.

In February 2007, Microsoft released Windows Mobile 6, its operating system for Windows mobile devices .
How has it improved on Windows Mobile 5? Do you need to upgrade?

Details of the methods that Arrowmail uses to stop emails containing viruses getting through to a user's mailbox.

Details of how Arrowmail's anti-spam system works and our philosophy for combating the spam problem while minimising the loss of genuine emails.

That's right. If you want your own domain name to make your emails look more professional but are daunted by the process of setting this up, we'll do it all for you - and pay for it!
All you have to do is choose the domain name that you want.

As a one-stop shop for business, we can also host your company's website for you.
Depending on the account type you have, this is either free or costs £3/month.

An explanation of Outlook's Cached mode of operation that allows you to continue working even if the connection to the Exchange server has been temporarily lost.

You can't go on forever storing more and more old emails! This page has advice on how to use archiving to keep years of emails still accessible but stop Outlook groaning under the weight of 100s of 1000s of rarely accessed emails.

A list of the advantages and disadvantages of each option. We can give you a first rate service but sometimes it's best to do it all yourself.

Public Folders are included with all Arrowmail group accounts and can be an ideal solution for many situations where emails, contacts or calendar information need to be shared between various users.
Find out what Public Folders can do for you before Microsoft pulls the plug on them!

You need just one username and password, per user, to access all Arrowmail's services.
It makes sense and we just thought we'd point it out.

Even with Broadband, the Internet is still a fairly slow communication medium compared to a local network and, for something to work well over the Internet, it has to be specially designed to fit in with the available bandwidth. Some things that work well locally slow to a crawl when operated over the Internet.

A guide to the various methods and techniques of backing up important data to guard against both acts of God and acts of humans.

Without MX records email doesn't get delivered. Find out how this system works and check what your email domain's MX records are.

A comparison of the 2 ways that a company's in-house email server can receive emails from the Internet

Arrowmail offers a special service called a Loop-Through VPN which can allow you to bypass the restrictions on many firewalls that may be blocking your access to email and various websites.

The standard piece of text that is appended to every email you send sounds simple enough but these things can sometimes get awfully complicated.

If you're unfamiliar with any jargon used in these support pages, or just want a fuller explanation of something to do with email, then hopefully you'll find it on our Glossary Page.

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Google Groups, Microsoft Knowledgebase and other tips for finding help for computer problems from the Internet.

Some tips on what to do if  webmail won't connect or display properly.

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Arrowmail's email system is designed to keep you in touch with your email anytime, anywhere so why would you need an out-of-office reply?

Don't those people who request read receipts for all their emails drive your mad?

Why has it become trendy to add lines like the following to your email signature?
"Please consider the environment before printing this email" or
"Do you really need to print this email?"

Email is already used for the majority of  business communication, but can it be made so that we can be sure that any information sent in an email will only be read by the recipient?

A small USB flash drive in your pocket containing an off-line cache of your entire Exchange mailbox, the Microsoft Outlook program files and configuration settings so that you can just plug it into any Windows PCs, even one without Office installed, run Outlook to check your email and when you're done, pull out the flash drive and leave no traces on the PC.
Is it possible?

Servers are great but in some situations it would be even better to have all their benefits without their noise and expense.  Recent developments with cheap NAS drives bring the possibility closer of having a server-less office network.

Here's a guide to the best way to setup your PC to boot to both XP and Vista so you can get used to Vista while still keeping XP close at hand.

If access to your email is all important, then here's a no-expense-spared solution which, of course, includes an Arrowmail Exchange account.

Finding, copying, moving and deleting files in all the various places they can be stored on your computer is so important, how come people are let loose on PCs without any idea of how to do this? This article tries to explain, simply, all you need to know.

Yes! Use USB flash drives instead.

A strategy that humans use to understand complex systems, particularly in the field of computing, is to hide excessive detail behind a metaphor.Yum yum!

Yum yum!

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If you prefer, you can, instead, email your question or comments to support@arrowmail.co.uk

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1 -

The settings on your PC or mobile device are not correct.

2 -

A problem on your PC, such as a firewall blocking the connection to our servers.

3 -

Your PC or mobile device is not connecting to the Internet properly.