Q1 |
What phones does your system work with?
iPhones - (2nd & 3rd generation, 3G models, after July 2008)
Windows Smartphones
Any phone with an ActiveSync client
A company called DataViz also
makes ActiveSync clients, called
RoadSync, for many phones that don't come with one built-in.
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Q2 |
Does your system work with Blackberries?
We currently don't support Push Email on Blackberries.
We don't think the demand is there but, if we're wrong, then tell us.
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Q3 |
How can I be sure my phone will work with your system?
We have a test account you can try it with.
You can't send emails from this account but you can
send emails to it, and they should be "pushed" to your phone.
The details of the account are as follows:-
Server Name: exchange.arrowmail.co.uk
Username: pushtest
Password: 123456
Email Address: pushtest@pushex.co.uk
There are instructions on how to setup an ActiveSync account on a Windows
Smartphone
here.
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Q4 |
Do I have to have a mobile data account with my phone operator to use
Push Email?
Yes. Push Email operates over the Internet and your phone needs to be connected
to the Internet 95% of the time for Push Email to be practical.
Although it will work over WiFi, you're unlikely to spent 95% of your time
within WiFi coverage. Plus moving between different WiFi systems can be a
problem and, anyway, most WiFi isn't free to use.
The good news is that mobile data charges have been falling over the past few
years. Push Email typically requires less than 100mb of data per month which is
considered to be light usage compared with the gigabytes that a laptop 3G modem
would use.
I currently pay £7/month for 100mb of mobile data.
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Q5 |
How many email acounts can I forward to my Push Email account?
There's no limit to how many email accounts you can forward to your Push Email
account.
However, you can only have one email address that
appears as the
From address for emails you send from your phone, using our system.
You specify what you want this to be when you sign-up for an account.
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Q6 |
How much storage space do I have with my Push Email account?
We like to say that it doesn't matter, but the limit is set to 1gb.
It doesn't matter because we have an automatic process that runs, each night,
and deletes emails over 30 days old in your Push Mailbox so it would be very
hard for you to exceed the 1gb storage space.
Also many mobile phones have less than 1gb of local storage space to hold the
synchronised copy of your mailbox and so you would hit this limit first.
Remember that your Push Email account is a copy of the
emails in your main email account you operate from a PC or Mac.
It's main purpose is to alert you to new emails and so, any email stored there
over 30 days old, you will have dealt with, deleted or filed on your main email
account.
Deleting emails out of your Push Email account does not delete
them from your main email account.
We also don't delete any Contacts, Calendar or Task data you may have stored on
your Push Email account.
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Q7 |
Can I use Outlook Web Access or Outlook Anywhere with my Push Email
account?
This account is only for Push Email to phones so you can't
access your mailbox using a web browser interface or from an email program on
your PC.
We do offer fully-featured Exchange Mailbox accounts
which allow all forms of access, but they cost more - details
here.
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Q8 |
What happens if I just can't forward my exisiting email account to my
Push Email account?
If you can't setup forwarding then, if your account allows POP3 access, we can
collect emails from your main mailbox every 15 minutes.
When we collect the emails using POP3 we don't delete them from the POP3 server,
so your main computer email program can also download and then delete the same
messages later on.
Some free webmail accounts don't allow POP3 access in which case we can't do
anythng.
The disadvanteges to POP3 collection are:-
1 - You have to divulge to us your username and password.
2 - There could be up to 15 minutes delay in an email arriving in your main
mailbox and it arriving on your phone.
3 - If your computer checks the POP3 mailbox after a new email has arrived and
before our system has collected a copy of it, these emails won't get pushed to
your phone so best not to leave your email program open when you are away from
your computer.
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Q9 |
Will it work with my company's Exchange server?
Yes. If for some reason your company has an Exchange server but has not
activated the built-in Push Email facility we can provide the missing Push
facility.
The easiest way to set this up, which you can do yourself, is to create a Rule
in Outlook to forward incoming emails to your Push Mailbox.
You may want to setup some more rules to divert non-urgent emails to sub-folders
in your mailbox to prevent them being pushed to your phone.
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Q10 |
Can I send and receive attachements with my Push Email account?
Yes you can send and receive email attachement with your Push Mailbox.
We have an attachment size limit of 25mb which is likely to be larger than the
limit of other mail-servers in the delivery chain.
To what extent you can read, edit or create attachments depends on the
capabilities of your phone.
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Q11 |
How can I stop Spam and other unwanted messages being forwarded to my
Push Email account?
Push Email is great but if you are constantly being alerted to Spam or other
genuine but non-urgent emails, it can become annoying.
There are 2 questions here:-
1 - How to stop spam being pushed to my phone?
If you have a good server-based anti-spam system then spam will be removed
before is gets to your main inbox and pushed to your phone.
We perform spam filtering on emails you forward to your phone.
If an email you forward to us is definitely spam we delete it.
If our system considers it "Probable Spam" we add a spam notification to the
Subject Line and divert it to the Junk E-mail folder on your phone.
2 - How to stop non-urgent emails being pushed to my phone?
This is harder to do. You need to setup Rules to move incoming emails away from
your Inbox and into other folders
and you need these Rules to process your email
before
it's forwarded onto your phone.
If you use Outlook linked to an Exchange server you can do this from within
Outlook and some web-based email systems also allow this.
With Gmail, for example, you'll find Rules under More actions - Filter
messages like these
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Q12 |
Why do you delete email messages older than 30 days?
Because it's a sensible thing to do.
Our Push Email service is an add-on to your existing email system and not a
replacement for it.
Your phone only contains a copy of a small portion of your total email archive.
What is normally required is the last 7 days emails in your Inbox. The emails
you've received since you last checked your email on a computer are the
important pushed emails and the rest are just for reference.
There is no synchronisation link between your Push Mailbox and your main mailbox
so deleting an email on your phone doesn't delete it from your computer email
program - and vice versa.
Deleting emails over 30 days old ensures that our server hard drive space isn't
wasted so we can have more customers and keep prices down.
We also do a fantastic Exchange Mailbox account with 2gb of storage where you
phone is synchronised with your main email mailbox and
there no limitations to how much of your mailbox it can hold - details
here.
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Q13 |
Can I use the Calendar, Contacts and Tasks facilities of
my Push Email account?
Yes, you can use the Calendar, Contacts and Tasks functions of your Push Mailbox
and we don't automatically delete any of this data.
The master copy of this data is held on our servers which is useful if you loose
your phone or perform a factory reset, but you can't synchronise this data with
any other device, besides your phone.
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