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Terms and Conditions
Preamble
We hate "Term and Conditions" as well, but we'd hate even more having
to defend ourselves in court for failing to do something we'd never
promised to do in the first place.
So this page contains, in minute detail, information on how our service works, what
our responsibilities to our customers are and what our customers'
responsibilities to us are.
We, of course, agree to be bound by them and, if you want to be a
customer, then we require that you accept these Terms and Conditions
too.
Before we get down to the nitty gritty we present a short
unofficial summary:-
Arrowmail offers its services on a "best effort" basis which means
that while we try our hardest to maintain a continuous high quality
service, we don't give any guarantees or enter into any Service Level
Agreements (SLAs).
What keeps our minds focussed is that we're never more than one month
away from having no customers.
While we take all prudent steps to make our services resilient
against failures, there are still too many things outside of our control
that can go wrong for us to be able to offer any honest
guarantees.
In the past 5 years, many of the "big boys" such as eBay and Hotmail
have suffered service outages of more than 12 hours.
If you don't like the way we're operating your account then leave us
and go elsewhere.
It may be a hassle to change, but we won't obstruct you moving to
another provider.
Any monetary compensation from us to you is limited to the amount
that you've already paid to us.
Your responsibilities to us are:-
1 - Pay on time.
2 - Stay within the limits of your account.
3 - Don't send spam.
Just because we got to write these Terms and Conditions doesn't mean
that we've stacked them in our favour to an outrageous extent.
If, perchance, you do go to the trouble of reading them, I think
you'll find them reasonable.
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