We perform DKIM signing on all outgoing emails.
	We recommend you setup an SPF record to authorise our servers to send emails for your domain.
	We're subscribed to services that alert us if our IP addresses ever appear on blacklists. Emails can then be temporarily routed through other IP addresses until the problem is sorted out.
	We're signed up to Spam Abuse Feedback systems of major ISP so if, say, a Yahoo user marks an email as spam that's come from our servers, we get a notified and can investigate and take action.

You have your part to play in this as well.
If the contents of an email are classified as spam then everything else we've done won't save it from the Spam Folder, so learn things to avoid such as the Subject Line in all capitals, starting an email with "Dear..." or having an over-elaborate signature.

The majority or business and personal emails aren't a problem, but marketing emails can be. These include newsletters, circular, mail-outs and promotions.
We'd much prefer you didn't send these types of emails through our system, but we'll tolerate small mail-outs (under 1000 recipients) with well managed, opted-in address lists that don't lead to us receiving complaints.

While there's no limit to the number of regular emails you can send, each account is limited to 2000 mail-out emails per month.

There's a whole other part of Arrowmail that deals with people wanting to send large amounts of emails here.

You could use the VPN to access your Exchange mailbox with
Outlook 97/2000/2002/XP, but it's more likely you'd use it to:-

	Make sure all the traffic between your laptop and the Internet is encrypted when using public WiFi.
	Bypass local restrictions on the websites you can browse or programs you can use, such as Skype.
	Make your computer appear to be located in the UK so you can access UK-only websites, such as iPlayer, when you're abroad.
	This one sounds mad but, if you already use a VPN to access your work network you may find that in some locations the ports required for the VPN are blocked and it doesn't connect. If you first make a VPN connection to our servers using an SSTP VPN connection, which doesn't need any special ports open to work, you can then make a second VPN connection to your work network. A VPN over a VPN, sounds mad but it works.

We block SMTP traffic to other mail-servers over the VPN to stop infected PCs sending out spam.
At your request we will disable VPN access for any or all the members of your group.

Maybe this is such a great deal for £3.90/month that you just want the VPN connection and don't want a mailbox - that's OK.

These days more and cheaper phones have the ability to maintain an always-open communication channel with an Exchange server, over the Internet, so that when a change occurs in your mailbox, such as a new email arriving, or your assistant adding an appointment to your calendar, this change is instantly "pushed" to your phone.

Send an email from your phone and that change is then pushed back to your mailbox so a copy of the sent email appears in your Send Items when viewed in Outlook.

Because of limited storage and a relatively small monthly Internet data allowance, a smartphone doesn't hold a complete copy of your Exchange mailbox, but just the important and recent items - you choose how many weeks to go back and what extra folders you need synching to your phone.

iPhones, Androids and Windows Mobiles can sync with Exchange out-of-the-box.
So can Nokias if they have the "Mail for Exchange" feature.

With Blackberries it's a bit harder as these use a different Push Email system.
Most cell phone operators offer an option for Blackberries to regularly check an Exchange mailbox.
There's also a 3rd party application called NotifySync which give Blackberries native support for Exchange.
The best advice, if your email is on an Exchange server, is not to get a Blackberry.


Here's what you need for Push Email, and what it's likely to cost:-

1 - Buy a Smartphone
£0 to £500 depending on how much your mobile phone operator subsidises the purchase.

2 - Buy a Monthly Mobile Data Package
£5/month - maybe less if you combine it with a call and text package.
500mb/month is sufficient to have Push Email always enabled.

3 - Get access to a Microsoft Exchange server mailbox
£3.90/month from us.
Otherwise you can run your own Exchange server!
Exchange comes free with Small Business Server and Wizards allow you to set everything up quickly and easily.
Back in the real world, there's no greater terror in computing than having to deal with a misbehaving Exchange server.

For reading and writing emails, the bigger your Smartphone's screen and keyboard the better. However, they haven't found a way to squeeze a useful-sized keyboard and screen into a stylish, featherweight phone that goes a week between charges.

If you just want to read email, make short replies, and have no ambitions to
edit attachments, go for the smallest model available.
Perhaps carry a 3G-enabled Netbook/Ultra-Portable in your bag for longer replies or working with attachments. An iPad would also be a good choice for this.

If email is important to the way you do business, once you've tried Push Email, you'll never go back!

Outlook does more than just email, it can also organise your whole business life by:-

1 -	Storing all your Contact information.
2 -	Providing a calendar to enter your appointments which generates reminders as they approach or are overdue.
3 -	Allowing you to keep a "To Do" list and giving a warning when a task's completion date is approaching.

When people who work together use Outlook on the same Exchange server,
information can be shared so that:-

1 -	Emails addressed to info@, support@, sales@ etc. can each go to their own Public Folder where a group of users can be responsible for dealing with them, instead of the emails just going to one individual where, if that person's absent, they'd be missed. General interest emails, such as newsletters, can also go to a Public Folder for everyone to read and then be automatically deleted after, say, 30 days.
2 -	If you grant an assistant access to your calendar they can make any additions or changes for you, while you're away, which you'll pick up when you next check email remotely.
3 -	Meetings can be arranged by allowing others to see your free/busy status and sending meeting requests through Outlook. Meeting rooms can also be booked using Outlook.

Even though you'll always connect to our Exchange server over the Internet, the advanced features still work just as if our Exchange server was in your office.
It's called an Outlook Anywhere connection.
All communication between Outlook and Exchange is strongly encrypted and uses the HTTPS protocol which passes through the majority of firewalls.

Outlook's connection mechanism is optimised for working over the Internet where slowdowns and temporary connection dropouts are common.

Because all of your Outlook data is cached locally, you can continue to read old emails and create new ones during a connection dropout.
Outlook will keep trying to connect and, when it's re-established its connection to Exchange, it will flash a message to let you know.

Using other email systems you may find, for example, an email you need to re-read and reply to while at work is only on your home PC and so you'll find yourself forwarding emails from one PC to another in order to have the emails you need to hand.

You need Synchronised Email where every computer you work on shows exactly the same set of mail folders.
Don't want to be late home? Save an email you're writing at work in Drafts and then, when you get home, open it from the Drafts folder on your home PC and finish it after dinner.

There are several ways to get synchronised email:-

Webmail, such as Gmail
This is slower than using an email program and requires you to always have an Internet connection, but will work from any PC with an Internet connection and there's no configuration required

IMAP
A good solution for synchronised email folders if you don't use Outlook.

Microsoft Outlook in Combination with Exchange Server
The ultimate email, personal organiser and workgroup sharing solution where everything is synchronised: emails, contacts, appointments, To Do lists and even files.

Arrowmail hosted Exchange Mailboxes support all the above 3 methods of email synchronisation, at the same time!

I've been "synchronised" for over 5 years and, although my emails are now Pushed to me as well, wherever I go, so I can never escape those reminders of all the things I've forgotten to do, the change from unsynchronised to synchronised email was by far the biggest improvement to my email experience.

When emails are stored on your local PC it's quick to search through old emails, your email program responds instantly to mouse clicks and, if there's a short drop-out on your Internet connection, you won't notice.

With webmail systems, such as Gmail, all your email data is stored securely on a remote server but operations take longer as pages have to be refreshed over the Internet and, if the Internet drops out, the page freezes. Also if the service is ever off-line you can't access your email folders.

With Outlook and Exchange you get the best of both worlds.
Every PC you use Outlook on has a full local copy of your mailbox, and Outlook and Exchange work to keep this synchronised with the master copy.

If your PC is ever lost, stolen or the hard drive fails, all you need to do is enter your Exchange account details into Outlook on another PC and all the contents of your mailbox will be available. Give it a few hours and a new local copy of your mailbox will be downloaded to the new PC.

Not that you need it, but you also have insurance against our servers, and all our backup systems, suffering some disaster.
If Arrowmail suddenly disappeared you'd still have a copy of all your email data, stored locally on your PC, that you could import into another Exchange server or use Outlook in stand-alone mode.